Cancellation & Refund Policy
We understand that travel plans can change. Our cancellation policy is designed to provide flexibility while allowing us to properly organize our private transfer services.
Cancellations
More than 24 hours before the scheduled pickup: You may cancel your reservation and receive a full refund of the amount paid.
Less than 24 hours before the scheduled pickup: The deposit or advance payment used to confirm the reservation is non-refundable.
No-show: Payments already made are non-refundable.
Changes to Your Reservation
Changes to the pickup time, date, hotel, flight information or destination can be requested at any time before the service.
We will make every effort to accommodate changes at no additional cost, provided that the vehicle and driver remain available. Changes involving a different route or destination may require a price adjustment.
Flight Delays
There is no cancellation or waiting fee due to normal flight delays.
For airport pickups, we monitor the provided flight information and adjust the pickup time whenever possible according to the actual arrival time.
If your flight number or itinerary changes, please notify us as soon as possible.
Flight Cancellations
If your airline cancels your flight, please contact us as soon as possible. Your reservation may be rescheduled and the amount already paid transferred to the new date, subject to availability.
Cancellations by EasyTransferDR
If EasyTransferDR is unable to provide a confirmed transfer, any amount paid for that service will be fully refunded.
Contact
For cancellations or reservation changes, please contact us via WhatsApp:
+1 809-505-3636
or by email: